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OUR SERVICES

STAND OUT FROM
THE MARKETPLACE CROWD

We’re here to help your brand be seen. Here are the key services we offer
to set your brand up for marketplace success. We’re flexible in our
approach, depending on your needs and current capabilities.

MARKETPLACE
STRATEGY

We put your brand under the microscope
and deliver a strategy that focuses on
listing your products on the marketplaces
where your customers are shopping.

  • Multi-channel strategy
  • Customer research
  • Multi-channel sales and
    promotion planning
  • Performance insights
  • Reporting

MARKETPLACE STORE
MANAGEMENT

We manage your marketplace stores, or we
can work with your team to help them do it.
With over 50 marketplaces in Australia and
New Zealand alone, we take care of the
operational stuff to get you selling sooner.

  • Marketplace performance management
  • Marketplace operations
  • Order management
  • Seller standard compliance
  • data & listing optimisation

ADVERTISING &
PROMOTION

We’re experts in digital retail media. We create
engaging campaigns that make the most of
the advertising and promotional opportunities
on marketplaces to drive more shoppers and
new customers to your brand.

  • Amazon and certified specialists
  • Amazon A+ content
  • Promotion, compaigns and events
  • Channel partnerships

TECHNOLOGY &
INTEGRATION

Technology is the key to smooth e-commerce
and positive customer experience. We’ll take
a look under the hood and recommend,
implement or build the technology best
suitable to your brand to manage multiple
marketplaces.

  • Marketplace integration
  • Integration management
  • Product information management
  • Order management
  • E-commerce development

CUSTOMER
SERVICE

We provide customer service for your
marketplace stores so that they receive the
top-notch level of service that marketplaces
should provide, helping you to avoid bad
reviews and penalties from marketplaces.

  • Customer service during local
    market hours
  • Customer enquires
  • Product enquires
  • Dispute & resolution  management
  • Feedback & review management
  • Return & chargeback management

WAREHOUSE &
LOGISTICS

Having the infrastructure to fulfil orders direct
to consumers is crucial to success. We can
store your stuff from our global distribution
centre network, and fulfil orders from multiple
locations. Having local stock available is
an advantage, so customers receive orders
quicker.

  • E-commerce pick & pack
  • Carrier management
  • Stock on hand and management reporting
  • Temperature, humidity & hazardous goods control
  • Receive & stocktake

MARKETPLACE PARTNERS

Here’s just some of our marketplace partners. We’ll recommend the best
channels for your brand from over 50 marketplaces available.

Let’s talk