OUR SERVICES

We put your brand under the microscope and deliver a strategy that focuses on listing your products on the marketplaces where your customers are shopping.

• Multi-channel strategy
• Customer research
• Multi-channel sales and
  promotion planning
• Performance insights
• Reporting

We manage your marketplace stores, or we can work with your team to help them do it. With over 50 marketplaces in Australia and New Zealand alone, we take care of the operational stuff to get you selling sooner.

• Marketplace performance management
• Marketplace operations
• Order management
• Seller standard compliance
• data & listing optimisation

We’re experts in digital retail media. We create engaging campaigns that make the most of the advertising and promotional opportunities on marketplaces to drive more shoppers and new customers to your brand.

• Amazon and certified specialists
• Amazon A+ content
• Promotion, compaigns and events
• Channel partnerships

Technology is the key to smooth e-commerce and positive customer experience. We’ll take a look under the hood and recommend, implement or build the technology best suitable to your brand to manage multiple marketplaces.

• Marketplace integration
• Integration management
• Product information management
• Order management
• E-commerce development

We provide customer service for your marketplace stores so that they receive the top-notch level of service that marketplaces should provide, helping you to avoid bad reviews and penalties from marketplaces.

• Customer service during local
  market hours
• Customer enquires
• Product enquires
• Dispute & resolution  management
• Feedback & review management
• Return & chargeback management

Having the infrastructure to fulfil orders direct to consumers is crucial to success. We can store your stuff from our global distribution centre network, and fulfil orders from multiple locations. Having local stock available is an advantage, so customers receive orders quicker.

• E-commerce pick & pack
• Carrier management
• Stock on hand and management reporting
• Temperature, humidity & hazardous goods control
• Receive & stocktake